Help and Customer
Service Center


Welcome to the GlowLights Help and Customer Service Center! Please select a topic below or browse our most Frequently Asked Questions. If you need further assistance that is not covered here, please feel free to contact us with any questions or concerns.



What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and PayPal as payment.

Can I make changes to my order?

Once your order is made and payment is complete, we immediately begin processing your order. Sometimes changes can be made if done immediately after the order is placed.

Please contact us right away in the event something needs changed and we will do our best to accommodate your request.

When will my order ship out?

Orders of in stock non customized products typically will ship out in 1 business day.

Custom imprinted orders ship out in 1-3 business days, depending on the Production Time chosen during ordering. Please allow 2-3 business days for Standard Production Time or 1 business day for Rush Production Time.

Orders that have a mix of non customized products and custom imprinted products will ship out together according to the Production Time chosen for the custom imprinted products.

Do you charge sales tax?

6% Sales Tax will be charged to all orders being shipped within the State of Pennsylvania, USA.



Why am I getting a cookies disabled message?

If you are receiving the message that your cookies are disabled, please click here for information on how to enable cookies in your browser.

I am having a problem with your website!

If you are experiencing any issues with viewing our website or placing order, please contact us and let us know about the problem. We will help you though and correct any issues you are encountering right away.



How do glow sticks work?

Glow sticks contain 2 non-toxic liquid parts, Part A and Part B. These 2 liquid parts are separated by a tiny glass ampoule that floats in the sealed outer plastic tube of the glow stick. When you activate a glow stick by slightly bending the outer tube, you are "cracking" the glass ampoule inside that mixes both liquid parts together that in turn creates a reaction called "chemiluminescence". This reaction is very safe and does not create any heat, flames or sparks.

Are glow products safe?

Our glow products are non-toxic, non-flammable, lead free and meet ASTM F963-03, EN71 and AS/NZS ISO 8124 safety standards.

Once a glow product is bent to activate it, it is not designed to be repeatedly bent again and again as some young children may do. This can cause the outer plastic tube in some cases to leak. Therefore we always recommend adult supervison when being used by young children. Glow products are not recommended for use by children under 3 years of age due to choking hazard.

How long does the glow last?

This varies a lot depending on the product. Small items average between 4-12 hours while some larger premium glow sticks will glow 12-24 hours or more. Please see the individual product page for more product specific information.

Temperature can be factor that determines glow time and even brightness as well. Generally the warmer the product is, the brighter it will glow but its glow time will be reduced slightly. In cold temperatures you may see a slightly reduced brightness but its glow time will be longer.


Couldn't find answers to your questions?

Get In Touch