Welcome to GlowLights!

Free Shipping on orders of $49 or more!

Customer Service


 

Order Processing
Paid orders for in stock items received by 12:00 PM (EST) are usually processed and shipped the same day (Monday - Friday), excluding major holidays. If paying by credit card, please be sure to enter your exact billing address (that your credit card statement is sent to) during checkout to prevent order from being declined. As a security measure, on occasion a signed credit card authorization form is sometimes needed prior to an order being shipped out. You will be contacted by phone and/or email right away, if this is required. Please be sure a valid phone # is provided during checkout to prevent any delays.
Payment Methods
We accept Visa, Mastercard, American Express, Discover, PayPal, Money Orders & Personal Checks. Orders paid by Personal Check may be held up to 10 days until payment clears before order is shipped out.
Return Policy
We carry only top quality, fresh products that we guarantee will perform as they are described. If you are not 100% satisfied with your purchase, you may return your unopened item(s) within 60 days of the order date for a full refund of the purchase price (minus shipping charges if applicable).

Items must be returned unopened and in new condition to be eligible for a refund. Customer is responsible for any return shipping charges. We will cover shipping charges to return and reship only if there was an error on our part which caused the customer to receive incorrect items that were not part of original order.

Claims for damaged items must be received within 7 days of receipt. Item(s) will either be replaced or a prorated refund will be issued for affected items. This decision remains that of Customer Service. Please note shipping damages with delivery driver, if possible. Do not dispose of packaging materials as they are needed to submit a damage claim to shipping carrier.

Any items returned without a valid RMA # will be subject to a 25% restocking fee and/or may be refused and returned to customer. Please contact Customer Service to request a Return Merchandise Authorization number (RMA #).
Sales Tax
Sales Tax of 6% will be charged to all orders being shipped within the State of Pennsylvania, USA.
Site Security
We take security very seriously. All information that you provide during the shopping process is encrypted for your protection. The pages are served through a secure https connection using 128-bit Secure Socket Layer (SSL) encryption, which provides the highest level of security available on the Internet. This means all personal data you send us (name, address, credit card information, etc) is encrypted during the transmission process. Also to be in compliance with PCI Security Standards, we do NOT store your full credit card information. In fact, we never see it at all. During the checkout process, your credit card information is sent directly to our credit card processor via a secure (SSL) https connection as mentioned above.
Shipping
Please visit our shipping page for information on our shipping policies and options.